Do I have to use the body shop my insurance suggests?
No. In Illinois, you can choose the body shop you want.
Your insurance company may recommend a “preferred” shop, but you are not required to use it. The final choice is yours.
If you want your vehicle repaired at Dempsey Adams Auto Body, you have the right to choose us.
Source: Here
What is the warranty on the repairs?
Our work is guaranteed for as long as you own your vehicle against defects in materials and workmanship (Lifetime Guarantee).
After-repair care (Can I wash my car)?
It’s okay to wash your vehicle as long as the car wash doesn’t have any type of coating that it’s also trying to apply. The painted panels need around 30 days to cure (which means to have the paint harden/dry) and applying waxes, ect. can hurt this process. The paint in these 30 days will also be more susceptible to tree sap stains, bird dropping stains, and rock chip damages.
How long will the repairs take on my vehicle?
The biggest factors into a repair timeline are: how much damage, insurance approval speed, and random issues (alignment, dealership work, ect).
Our shop’s statistics reveal: 38% of repairs = 3 or less business days, 43% of repairs = 4-10 business days, 19% of repairs = 11-20 or more business days.
How does the rental car process work?
Whether it’s an insurance claim or you’re paying out-of-pocket we can have the rental car company pick you up from our shop while you drop off the vehicle. Once your vehicle is completed, the return is even easier. You just drop off the rental vehicle at our shop and we’ll get the rental car checked-in for you on your behalf.
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